Privacy Policy
Last updated: September 10, 2026
El Palacio respects your privacy. This policy explains what information we collect through this website, how we use it, and the choices available to you.
Information We Collect
Business account applications are collected through Zoho Forms. Depending on the sections completed, applicants may provide company and contact information, tax or government identification numbers, banking details, owner and officer information, identity documents, and other supporting documents.
The application uses two connected steps. An application reference links the company submission with the owner and officer submissions. Application answers and uploads are submitted to Zoho Forms rather than stored by this website. If you contact El Palacio directly by phone or email, you may choose to provide business contact information and details about your precious-metal needs.
This website and its service providers may automatically receive ordinary technical information such as browser and device type, IP address, pages viewed, interactions, and timestamps. The live market-price feature also requests data from a third-party market-data service.
How We Use Information
El Palacio may use information you provide directly to respond to inquiries, review business account applications, evaluate account eligibility, provide requested services, protect the business and its customers, and comply with legal obligations. Technical website information may be used to operate, secure, maintain, and improve the website.
How We Share Information
Information may be shared with website hosting, communications, market-data, and other service providers that support El Palacio’s operations, or when required by law. El Palacio does not sell personal information for money.
Zoho Forms processes and stores application submissions on behalf of El Palacio. Authorized application administrators can access submissions to support account review.
Cookies and Tracking
This website or its service providers may use cookies and similar technologies needed for site operation, security, and basic performance measurement. Browser settings can be used to limit or remove cookies.
Retention and Security
El Palacio retains information only as reasonably needed for the purposes described here and uses reasonable safeguards appropriate to the information. Sensitive application fields and uploads are configured for encryption in Zoho Forms. Application email notices do not include submitted answers or uploaded documents; authorized administrators sign in to review submissions.
Do not send banking details, identity documents, or completed sensitive applications by ordinary email. Unfinished application entries are not saved for later by the form. Your browser or device may separately retain autofill or downloaded information. No online service can guarantee absolute security.
Your Choices
You may contact El Palacio to ask about access, correction, or deletion of information you have provided, subject to applicable law.
Children
This website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may revise this policy as the website and business practices develop. The date shown above will be updated when a revised policy takes effect.
Contact Us
El Palacio, Inc.
640 S. Hill St., Ste. #253
Los Angeles, CA 90014
(213) 590-5909
elpalacioinc@gmail.com